Return & Replacement Policy
Because Protek Mo products are made specifically after an order is placed, our return policy is different from that of standard ready-stock products.
🔁Change of Mind / Incorrect Selection
Since our products are made on demand, we generally do not accept returns or exchanges for:
📦Damaged, Defective or Incorrect Product
If you receive a product that is damaged, defective, misprinted, incorrectly produced, or different from the product you ordered, please contact us within 7 days of delivery.
Please send:
- Your Order ID
- Clear photos of the product
- Photos of the packaging
- A short unboxing video, if available
- A description of the problem
Our team will review the issue and, where applicable, arrange a replacement or refund.
🎥Unboxing Video
We strongly recommend recording a clear video while opening your package.
🔄Replacement
If your claim is approved, we may provide a replacement product or another appropriate resolution depending on the issue.
Replacement products are subject to product availability and fulfilment timelines.
💸Refunds
If a refund is approved, it will be processed through the applicable payment method or payment process used for the order.
The time taken for the amount to appear in your account may depend on the payment provider or bank.
🚫Non-Returnable Situations
Returns/replacements may not be accepted for:
- Incorrect phone model selected by the customer
- Change of mind
- Personal preference
- Minor differences in colour caused by screen/display settings
- Damage caused by misuse or improper handling
- Normal wear and tear
- Damage occurring after delivery due to customer use
- Orders where the customer provided an incorrect/incomplete address
🎨Colour Differences
Product colours may appear slightly different depending on your phone, monitor, screen brightness and display settings.
Minor colour variations between the displayed design and the physical product may therefore occur.
⚠️Important
All return and replacement requests are reviewed individually.
For POD fulfilment, Protek Mo works with Qikink, whose current policy also requires defect/damage claims within 7 days and supporting photos/unboxing evidence.